📦 Return & Refund Policy
At Solwave Technologies, we are committed to ensuring your shopping experience is smooth and reliable. These Return and Refund Policy terms govern your use of the website www.solwave.co.ke (the “Website”), which is owned and operated by Solwave Technologies (“Business,” “we,” “our,” or “us”). They apply to all visitors, customers, and users, as well as to all products and services we provide. By accessing or using our Website, placing an order, or purchasing any goods or services from us, you acknowledge that you have read, understood, and agree to be bound by these Return and Refund Policy terms. Please review them carefully before proceeding with any transaction.
🕒 Return Window
- Returns and exchanges are accepted within 7 days of delivery or in-store purchase.
- Items must be in new, unused condition, with original packaging, manuals, and accessories intact.
🔁 How to Return
Option 1: In-Store Return
Visit us at:
📍 Town House, 4th Floor, Room 406, Kaunda Street, Nairobi, Kenya
Option 2: Return by Courier
- Ship the item to our designated return address (provided upon request).
- 📌 Note: Customers are responsible for return shipping costs unless the product is defective or damaged upon delivery.
💰 Refunds
- Method: Refunds will be issued to your original payment method.
- Processing Time: Refunds are typically processed within 1–7 business days after we receive and inspect the returned item.
- Restocking Fee: A 15% restocking fee applies to change-of-mind returns (non-defective items).
🔧 Defective or Damaged Items
- If your product arrives defective or damaged, we will repair, replace, or refund it at no additional cost.
- You must report the issue within 7 days of receipt to qualify.
🚫 Items Not Eligible for Return
- Software or digital products once activated
- Custom-built or special-order items
- Used products, or items returned incomplete, damaged, or without original packaging
❓ Need Help?
To initiate a return, request a refund, or ask any questions:
📞 Call Us: +254795361021
📧 Email Us: sales@solwave.co.ke
🏢 Address: Kaunda Street, Town House, 4th Floor, Room 406, Nairobi, Kenya
🕒 Working Hours:
- Mon – Fri: 8:00am to 5:00pm
- Sat: 9:00am to 3:00pm
- Sun & Public Holidays: Closed
📅 Last Reviewed: 19 August 2025