🔒 Privacy Policy
These Privacy Policy terms govern your use of the website www.solwave.co.ke (the “Website”), which is owned and operated by Solwave Technologies (“Business,” “we,” “our,” or “us”). They apply to all visitors, customers, and users, as well as to all products and services we provide. By accessing or using our Website, placing an order, or purchasing any goods or services from us, you acknowledge that you have read, understood, and agree to be bound by these Privacy Policy terms. Please review them carefully before proceeding with any transaction.
At Solwave Technologies, your privacy is very important to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit www.solwave.co.ke or use our services.
By accessing or using our Website, placing an order, or purchasing any goods or services from us, you agree to the collection and use of your information as described in this policy. Please read it carefully.
📖 Definitions
- You / User: Any individual visiting or using our website and services.
- Personal Data: Information that can identify you, such as your name, email, phone number, or address.
- Usage Data: Technical details automatically collected when you browse our site (e.g., IP address, browser type).
- Cookies: Small files stored on your device to enhance your browsing experience.
- Service Providers: Trusted third parties who help us operate, deliver, and secure our services.
📊 Information We Collect
We collect two main types of information:
- Personal Data
- Full name
- Email address
- Phone number
- Shipping and billing addresses
- Usage Data
- IP address
- Browser type and version
- Pages visited and time spent
- Device type and operating system
🍪 We also use cookies and similar tracking technologies to improve your browsing experience. You can control cookie settings in your browser.
⚙️ How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Process and deliver your orders
- Manage your account and respond to inquiries
- Send service updates, offers, and marketing communications (optional, you may opt out)
- Monitor website performance and usage trends
- Fulfill legal and regulatory requirements
- Support business changes such as mergers or acquisitions
🤝 Sharing Your Information
We may share your personal data with:
- Trusted service providers (payment processors, delivery companies)
- Business affiliates or partners (only with your consent)
- Legal authorities if required by law
- New owners in the event of a business transfer or merger
✅ We never sell your personal data to third parties.
🗄️ Data Retention & Transfers
- We retain your personal information only as long as necessary for the purposes outlined in this policy or to comply with legal obligations.
- Your data may be transferred or stored outside Kenya. By using our services, you consent to such transfers.
🔐 Data Security
We implement industry-standard security measures to protect your information. However, no system is completely secure. You can help by using strong passwords and secure devices.
👶 Children’s Privacy
Our services are not directed to children under 13 years old. We do not knowingly collect information from children. If you believe we may have collected data from a child, please contact us immediately.
🌐 External Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing your information.
🧾 Your Privacy Rights
Depending on your location, you may have the right to:
- Access and update your personal information
- Request deletion of your data
- Restrict or object to how we process your information
- Withdraw consent at any time
- Opt out of marketing communications
📌 To exercise these rights, contact us using the details below.
🔄 Policy Updates
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Reviewed” date. Continued use of our services means you accept any changes.
📬 Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
📞 +254 795 361 021
📧 sales@solwave.co.ke
🏢 Kaunda Street, Town House, 4th Floor, Room 406, Nairobi, Kenya
🕒 Last Reviewed: 19 August 2025