Frequently Asked Questions (FAQs) – Solwave Technologies

  1. What services does Solwave Technologies offer? 💼

Solwave Technologies delivers a full range of ICT solutions, including:
🔒 Security Systems
🌐 Networking & Infrastructure
💻 Computing & IT Services
☎️ Telephony Solutions
📊 Business Technology
☀️ Solar & Power Solutions

  1. Where is Solwave Technologies located, and do you serve areas outside Nairobi? 📍

We are located in Nairobi, Kenya – Town House, 4th Floor, Room 406, Kaunda Street.
Yes, we serve clients across Kenya and the East African region.

  1. What ICT brands does Solwave Technologies deal with? 🛍️

We are an authorized dealer for top global technology brands. All our products are genuine and sourced directly from certified manufacturers.

  1. What is your return and refund policy? 🔄
  • Returns are accepted within 7 days (Kenya only)
  • Items must be unused and in original packaging
  • A 15% restocking fee applies for non-faulty returns
  • Software, digital goods, and custom orders are non-returnable
  • Refunds are processed within 1–7 business days
  1. How long does delivery take, and what are the charges? 🚚
  • Standard delivery fee: KES 500
  • Delivery time: 1–3 business days
  • Same-day delivery for in-stock items ordered before 3:00 PM (EAT)
  • Delays (e.g. traffic or weather) may occur
  • You may also use your own courier (at your own risk)
  1. What payment methods do you accept? 💳
  • Cash on Delivery (COD) – Nairobi only (orders under KES 10,000)
  • MPESA – Paybill: 100400 | Account: RDS
  • Bank Transfers / EFT – Payment confirmation required before dispatch
  • Advance payment is required for orders over KES 500,000 or outside Nairobi
  1. Are your products covered by a warranty? 🛠️

Yes, most items include a manufacturer’s warranty.
You must present the original receipt and packaging.
Warranty excludes:

  • Misuse or mishandling
  • Power surges
  • Unauthorized repairs
  • Broken security seals
  1. Can I use my own courier for delivery? 📦

Yes, you’re free to use your preferred courier.
However, Solwave Technologies is not responsible for the goods once they leave our premises.

  1. Do you offer ICT support contracts or managed services? 🤝

Yes. We offer:

  • ICT support contracts
  • Outsourced IT management
  • Custom technology solutions for improved uptime, security, and productivity
  1. How can I contact Solwave Technologies for support or inquiries? 📞

Phone: +254795361021
Email: sales@solwave.co.ke
Address: Town House, 4th Floor, Room 406, Kaunda Street, Nairobi
Working Hours:
Mon–Fri: 8:00 AM – 5:00 PM
Sat: 9:00 AM – 3:00 PM
Sun & Public Holidays: Closed