🚚 Shipping & Delivery Terms

These Shipping & Delivery Terms govern your use of the website www.solwave.co.ke (the “Website”), which is owned and operated by Solwave Technologies (“Business,” “we,” “our,” or “us”). They apply to all visitors, customers, and users, as well as to all products and services we provide. By accessing or using our Website, placing an order, or purchasing any goods or services from us, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Please review them carefully before proceeding with any transaction.

At Solwave Technologies, customer satisfaction is our top priority. We are committed to delivering your orders promptly and reliably. Below are the terms that guide our shipping and delivery process.

💸 Delivery Fees

  • A flat delivery fee of KES 500 applies for standard deliveries.
  • Fees may vary depending on order size, weight, destination, or special delivery requirements.
  • We reserve the right to adjust delivery charges without prior notice.

⏰ Delivery Timeframes

  • Orders are typically delivered within 1 to 3 business days.
  • Same-day shipping is available for orders placed before 3:00 PM (EAT), subject to product availability and location.
  • Delivery times may be affected by unforeseen circumstances such as weather, logistics, or stock delays.
  • While we aim for timely delivery, exact delivery dates cannot be guaranteed.
  • Orders cannot be canceled due to delays beyond our control.

📄 Proof of Delivery

  • A signed delivery note by you or your authorized representative confirms successful delivery.

📦 Partial Deliveries

  • When necessary and with your consent, orders may be delivered in multiple shipments based on stock or logistics.

🚛 Third-Party Transport

  • If you use your own courier, we are not responsible for any damage, delay, or loss after goods leave our premises.
  • We may also arrange delivery via third-party services on your behalf, with associated fees charged to you unless otherwise agreed.

✉️ Special Delivery Requests

  • For special requests like express delivery or specific couriers, please submit a written request in advance.
  • Additional charges may apply once approved.

🔍 Inspection Upon Receipt

  • Please inspect your goods upon delivery.
  • Report any damage, incorrect items, or shortages within 2 business days to ensure your claim is honored.

🔄 Evaluation, Approval, or Consignment Goods

  • Items provided for evaluation or consignment must be returned in perfect condition within 7 business days.
  • Unreturned items after this period will be considered purchased and invoiced.

📞 Contact Us

For questions or assistance with shipping and delivery:

📞 Call Us: +254795361021
📧 Email Us: sales@solwave.co.ke
🏢 Address: Kaunda Street, Town House, 4th Floor, Room 406, Nairobi, Kenya

🕒 Working Hours:

  • Mon – Fri: 8:00am to 5:00pm
  • Sat: 9:00am to 3:00pm
  • Sun & Public Holidays: Closed

📅 Last Reviewed: 19 August 2025