Payment Information

PAYMENT INFORMATION

    1. Accepted Payment Methods

    1.1 Cash on Delivery (COD)

    • Available only for orders within Nairobi and its surrounding areas.
    • COD applies to orders worth KES 10,000 or less.
    • Orders above KES 10,000 require full payment before dispatch.
    • Cash payments can also be made directly at our CBD shop.

    1.2 MPESA Payment

    • Payments can be made through MPESA Paybill Number: 880 100.
    • Use Account Number: 544517.
    • After making the payment, forward the MPESA confirmation message via:
      • WhatsApp: +254 724 307 684
      • SMS: +254 724 307 684

    1.3 Bank Deposit / EFT (Electronic Funds Transfer)

    • Payments can be made directly to Solwave Technologies’s bank account.
    • Ensure accurate payment referencing to match invoice details.
    • Proof of payment must be forwarded via:
      • Email: sales@solwave.co.ke
      • WhatsApp: +254 724 307 684
    • Orders will be processed and dispatched only after full payment is received and confirmed in our bank account.
    1. Payment Terms

    2.1 Advance Payment

    • All orders outside Nairobi require full prepayment before processing.
    • Orders above KES 500,000 (inclusive of VAT) must be made via bank transfer.

    2.2 Late Payments & Penalties

    • Overdue payments may result in suspension of services, delayed deliveries, or legal collection actions.
    • Any dishonored cheques or reversed transactions will lead to immediate suspension of services.

    2.3 Non-Refundable Policy

    • No cash refunds are provided for returned stock.
    • Approved returns will result in a credit note valid for one year.

    For further inquiries, contact us via:

    📧 Email: sales@solwave.co.ke
    📞 Phone: +254 (0)724 307 684